Welcome to the website fiwapp.com, which represents an online service designed by Drljača Darko from Novi Sad, specialized in supporting the accounting and bookkeeping operations in various countries. These General Terms determine and explain our obligations as a service provider and your obligations as an online service user. Please read the full text of the General Terms carefully. If you use our website, it is considered that you agree with the provisions of the General Terms without any modifications or changes. If you do not agree with the provisions of the General Terms, as well as with the rules, policies, instructions manual or with the way of using the online service, the only thing remaining for you is not to use our online service. If for any reason you are not able to comply with all the rules stated in the General Terms, your right to use this online service is terminated and you are obliged to remove and destroy all materials in case you created any on our online service. We reserve the right to modify the provisions of the General Terms at any time, without the obligation of notifying you in advance. In case of significant modifications, a notification may be posted on the website. The use of our online service is conditioned by respecting applicable general terms, the latest version of which can be found by following the link at the bottom of the website.
1.1 Certain expressions in terms of these General Terms of Use, have the following meaning:
-"Terms of use" represent the provisions and rules determined by this General Terms;
-"Site" refers to this website and does not include third party websites, whose links may be posted (except in paragraph 8 "links");
-"Online service" means the program, the software and all the contents, the use of which is determined by these Terms of Use,
which has been created as a service specialized in supporting the accounting and bookkeeping operations;
-"Services" means services provided to users through our online service;
-"We or our" refers to the owner and copyright holder of this website and online service;
-"User" and / or "You" represents a natural or legal person using the services of our online service;
-"Contracting parties" implies a service user on one side and the copyright holder of this site and online service, on the other;
-"Applicable law" refers to the applicable regulations of the Republic of Serbia.
2.1 It is considered that the Terms of Use are accepted when visiting our site and by using our service. By accepting hereby determined Terms of Use and rules means giving
unconditional consent of the user that he will fully respect and abide to the established conditions and rules.
2.2. We reserve the right to suspend or cancel the registration of any user that violates the provisions of these Terms of Use.
2.3. The pages of www.fiwapp.com of our online service serve for the own use of its users ( for business purposes ) and without any compensation. The usage fee of
www.fiwapp.com online service can be determined with the modification of these Terms of Use, of which the users will be specifically notified.
2.4. www.fiwapp.com online service may include links to other internet websites, and materials on these websites are beyond our control and therefore we are not responsible for the
content on these websites, which is described in more detail in paragraph 8. of these Terms of Use.
2.5. By using our online service, you accept and are subject to the material law of the Republic of Serbia as exclusively relevant for interpretation, the application of the Terms of Use of
www.fiwapp.com online service. The Courts of the Republic of Serbia are exclusively authorized for all claims and disputes that arise as a result of, or in connection with using our
online service. We are not responsible for any content of our online service, if the same is forbidden in certain countries from which it is accessed. It will be considered, that access to
our service from mentioned locations was taken willingly with the responsibility of the user towards the applicable law.
2.6. Partial or total unenforceability or unlawfulness of a particular provision of these Terms of Use will not affect the validity of other provisions that remain valid as a whole. Unenforcable
or unlawful provision will be replaced by another appropriate provision.
3.1. By registering to our site, the user is granted the right to use the software for using the online service. This usage right is not exclusive nor does the user have the right to transfer it.
3.2. The owner of this online service remains the copyright holder as well as of all other officially protected rights. The right of reproduction is allowed only for the purposes of protecting
data from deletion. Copyright – labels may not be removed. Forwarding to third parties is possible only with our consent. Modifications are not allowed. The right of intellectual property
also represents our right to all materials, contents on the website, trademarks, design, web page layout, pictures, texts, software tools, etc. except personal data and information owned
by the user.
3.3. If the user violates the copyrights of the concerned online service, he is obligated to compensate the copyright holder for the full amount of the damage ( actual damage and the loss
of benefit ).
3.4. The software may be used for other purposes only with our special prior written approval.
3.5. Online service is created exclusively for user`s business purposes.
3.6. Online service and the software can not be used to record and monitor illegal traffic of goods and services, nor can it be used in any other way which is contrary to law. Otherwise,
we are not in any way responsible for unauthorized user actions in any sense ( criminal, compensational, offensive, commercial transgression etc. ).
3.7. Prior to installation of our online service, the user is obliged to:
- be informed of the technical condition for the successful installation and proper operation of the software ( if it is available on the site );
- provide accurate information only
- supply adequate computer equipment, other technical requirements necessary for the proper functioning of the software, as well as the right to use the necessary software for the
working environment ( Operative system and other system software, antivirus program, database archiving programs and similar );
- ensure that computers on which the software will be installed on are adequately secured from the influence of computer viruses.
3.8. During installation, the source code is not delivered to the user.
3.9. We do not guarantee the successful installation nor subsequent correct operation of the software in case the user does not provide technical conditions for the successful installation
and proper functioning of the software. We bear no responsibility for the problems, consequences or eventual damage, caused by improper use of the installed software by the user.
3.10. We do not assume any warranty and we are in no case or any form responsible or take responsibility for any direct or indirect damages that you may suffer by using software packages ( software ) created with the purpose of service functioning.
3.11. We bear no responsibility for the work outcomes of the software user. We bear no responsibility for the content of the records, reports, results, processing and calculations made by using the program, having in mind that the user can independently input the same and adjust them in the database.
3.12. We bear no responsibility if the data entered during the use of online service is incorrect and / or incomplete and / or inaccurate in various situations, or if they are against regulations or the interpretation of the regulations, or the needs of the users.
3.13. We bear no responsibility for the eventual loss of any data nor for the problems in the functioning of the computer equipment, drivers, communication programs used for connecting the devices, the network, the operating system or any other device and / or program in the user`s computer equipment.
4.1. By using our online service, certain data is being processed, with which you agree. The information that we can collect is: Your contact information ( name, last name, postal and
e-mail address, phone number ). This can happen in case of:
• registration of a user account on our online service.
4.2. Our online service takes all necessary legal measures to preserve the principles of privacy during the collecting, using and
protecting of user information. In accordance with these principles, we undertake the following actions:
• We limit the availability of your information;
• We provide the possibility of updating or modifying the data;
• We enable contacting in regard to questions related to protection of privacy.
4.3. We are dedicated to the relationship with the users and to the managing of user information. Significant attention is aimed towards safekeeping of personal information, in
accordance with the existing privacy laws, in particular the Law on personal data protection and in accordance with internal standards and in practice.
4.4. With the aim of protecting this right, a regulation called the Generad Data Protection Regulation, for short GDPR, was adopted at the EU providing the individual with greater control
over his personal data. The principles of GDPR are:
• principle of legality, fair processing and transparency;
• principle of purpose limitation;
• principle of data processing minimisation;
• principle of accuracy;
• principle of storage limitations;
• principle of integrity and confidentiality;
• principle of responsibility, which introduces the obligation of the operator to prove that he adheres to all principles.
4.5. In accordance with the above mentioned principles, all the data we collect from you, we use solely and exclusively for the purpose of collecting such data, that is, for registration to
our online service and for its smooth operation.
4.6. Your rights under the Law of personal data protection and GDPR are:
• notice of processing,
• access to data,
• right to a correction, objection, deletion of data ( the right to have the data forgotten ), suspension of processing,
• data portability, related to automatic decision making, complaint, judicial protection, compensation.
4.7. You have the right to demand that Your personal data is deleted, provided that such data is not necessary for the purpose of processing or there is no basis for processing, and you
can withdraw your consent regarding their collection / processing.
4.8. You are obliged to submit exclusively your own personal information during the registration to our online service. If you provide us with information on other persons or if other
persons submit information about You, the same will be used strictly for the purpose stated in these Terms of Use, and in no case shall we bear responsibility for inacurate, incorrect or
false submitted information.
4.9. The only restriction regarding Your rights concerns the protection of public interest, or interests such as state security, defence, public safety, judicial
proceedings, in which case it may to a certain extent deviate from the level of rights guaranteed by GDPR, in which case you will certainly be informed in detail.
5.1. Information that is automatically stored on Your computer when you visit our website, information can be stored on your computer as "cookies", which are then automatically
recognized when you visit the website next time. "Cookies" allow us, for example, to adjust the website according to Your interests or to record Your password, so you do not have to
enter it every time you visit our website. If you do not want us to recognize Your computer, please set up your internet browser to erase "cookies" from the computer`s hard drive, to
block all "cookies" or to warn you before storing "cookies".
6.1. The user uses the mentioned online servis in accordance with the instructions for use and its purpose (business purpose).
6.2. The user is obliged to provide all necessary and true
data during the registration.
6.3. The user may use this online service only if he / she is an adult and business capable person, and our responsibility is excluded in case the user provides inaccurate information
about age or his ability to independently declare his will ( business capability ).
6.4. If the user is not the owner of the legal entity used for the online service, the user is obliged to obtain the authorization or the consent for registering the account from the authorized
person.
6.5. The user is in any case solely responsible for keeping or sharing the username, passwords for himself, as well as for the legal entity, if the account is registered on his behalf.
6.6. The user is solely responsible for the work within his user account and is obliged to protect the use of it from third party unauthorized persons ( theft or unauthorized use of the
username or password ).
6.7. The user commits not to store, download, transfer, sell, redistribute, modify, or copy any materials, software or content made available to him through the online service.
6.8. The user commits not to use screenshots of the online service for unauthorized purposes and not to use inappropriate comments during the rating of the online service.
6.9. The user commits to independently archive and store the data generated by the work on the online service.
6.10. The user commits to independently update his data or the information about the legal entity that he / she operates with, if changes of the same occur.
6.11. The user commits to accepting new versions of the software, if the same is upgraded and, if necessary, harmonize his computer equipment with the new version of the software.
6.12. The user commits to following the notifications on the website www.fiwapp.com , which can be occasionaly published with the aim of additional informing the user about the
operation of the online service.
6.13. The user is obliged to respect the copyright rule, software installation rules, the rules on its own use, in accordance with these Terms of Use, as well as legal and all positive
regulations of the Republic of Serbia or the country in which the business is conducted.
6.14. The user is not authorized to grant the right of use to third parties by sublicencing or in other unauthorized manner.
6.15. The user is also obliged to respect the rights of third parties using the online service ( third party copyright etc. ), and to refrain from acts that may lead to interfering with the
operation of the online service, or blocking access to third parties or any services that the online service offers.
6.16. The user is not allowed to upload any content ( viruses, trojan horses, malware, spyware, worms, corrupted files etc. ) which can be harmful for the functioning of the online service
or for the computers of other users.
6.17. The user is not authorized: to post and / or advertise any commercial content on the online service, nor to falsify or delete any data, as well as to collect information about other
users of the online service ( legal and natural persons ).
6.18. In the event of problems or disturbance in using the online service, the user notifies us at the email address indicated on the website.
6.19. The user commits, in case of any irregularities during the use of the online service or violation of the law, to act upon our request to immediately, without delay, stop using the
software in question.
7.1. Our online service does not provide professional counseling services, nor does the mentioned software have the stated purpose. The online service does not question the
compliance of provided services with financial, tax, administrative, obligatory-legal or any other regulations. The provided services are meant as a support for accounting and
bookkeeping operations, therefore we can not bear responsibility for the compliance of certain actions with legal regulations. In case a user needs a service of a competent legal, tax,
accounting or other advisor, he / she needs to independantly hire the same.
7.2. The owner of the free online service can not be obliged to pay any amount of money to the user. In no event shall we be responsible, including, without limitations, to any suffered
damage ( direct, indirect, penal, special, consequential or other ) caused by using services of this online service or in connection with them. This disclaimer includes liability for lost
profits, cease of work, lost information or data, breach od data protection, loss of business reputation, loss or damage to property, as well as all claims of third parties related to the use
of this online service or its content or any related website, regardless of whether we were informed or we knew or should have known about that possibility.
7.3. The services offered by this online service can have certain defficiencies ( bugs, interruptions in work, etc. ), therefore the owner of this online service is not responsible, nor does he
provide a guarantee that the software will function properly ( in compliance with the instructions ), or that there will be no computer viruses or bugs, accuracy or completion during
providing service or results related to the services. If malfunctions in system functioning still occur, we can not provide the guarantee that they will be corrected, and the user bears the
overall risk associated with using the services we provide.
8.1. Links which start websites can appear on our site, that are not under our control. Links can be placed on our website only as a useful addition to our services, but we do not have
any control over content, products or services contained or offered on other websites. We offer no guarantees on the availability of the content or the content of other websites,
including sub-links located on those websites.
8.2. In case the user opens links or websites with other pages, that can lead to the use of cookies or other means of gathering information about the user, in which case the provisions of
this Terms of Use do not apply.
9.1. These Terms of Use and all eventual modifications and amendments are made in Serbian language. The Terms of Use can also be made in other languages. In case of any
differences between the Serbian version of this text and the text in other languages, the Serbian version of the document will be exclusively valid for interpretation and application of the
Terms of Use.
10.1. Eventual dispute between the contracting parties will be settled by an agreement, and in case of a dispute in which the agreement is not possible, the court in Novi Sad is
competent.
11.1. General Terms are published on www.fiwapp.com and are valid as of the following day, and cease to be valid until their repealing by other general terms, or until the closing of the
website.